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Pull Arena Legal
Privacy
KLSoEul LLC ("Pull Arena," "we," "us," or "our"), an Illinois limited liability company with its principal office at 5511 Church Street, Morton Grove, IL 60053, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Pull Arena platform, including our website, applications, and related services (collectively, the "Service").
This Privacy Policy applies to personal information collected through your use of the Service, including when you create an account, interact with simulation features, access promotional features, use pack-opening experiences, participate in Promotional Games, request Physical Fulfillment, contact support, complete verification checks, or otherwise interact with us.
We may collect and process personal information in accordance with applicable privacy and data protection laws, including, where applicable, laws such as the California Consumer Privacy Act, the California Privacy Rights Act, the General Data Protection Regulation, and other similar laws that may apply based on your location or our operations.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not access or use the Service.
For purposes of applicable data protection laws, KLSoEul LLC is generally the controller of the personal information collected through the Service, unless otherwise stated. If you have questions about this Privacy Policy or our data practices, you may contact us at support@pullarena.com.
We may collect information about you in several ways when you access or use the Service. The categories of information we collect generally include information you provide directly, information collected automatically through your use of the Service, and information we receive from third parties.
We may collect information you provide directly when you create an account, use platform features, submit information through the Service, contact us, complete verification steps, or otherwise interact with Pull Arena. This information may include:
Account Information.
Information such as your email address, username, login identifier, and information associated with your selected login method, including Google, Apple, or wallet-based login details where applicable.
Profile and Preference Information.
Information you choose to provide about your account, profile, preferences, interests, settings, or interactions with categories, products, or features made available through the Service.
Fulfillment and Shipping Information.
Information you provide when requesting Physical Fulfillment or other account services, including your full name, shipping address, city, state or province, postal code, country, email address, phone number, and any other information Pull Arena may request to process, verify, or complete the request.
Verification Information.
Information submitted in connection with identity, age, location, payment, compliance, fraud-prevention, source-of-funds, source-of-wealth, or similar review processes. This may include government-issued identification, photographs, video selfies, proof of address, payment-related verification information, or other materials requested by Pull Arena or its service providers.
Communications.
Information contained in communications you send to us, including customer support inquiries, account-related messages, dispute notices, verification correspondence, survey responses, and any other communications submitted through email, contact forms, chat tools, or other channels.
Transaction and Activity Information.
Information relating to your interactions with the Service, including records relating to Arena Gem purchases, pack openings, promotional participation, Promotional Games, trade activity, fulfillment requests, account actions, and other feature usage.
When you access or use the Service, Pull Arena and its service providers may automatically collect certain information about your device, browser, network, and interactions with the Service. This information may include:
Device and Technical Information.
Information such as device type, browser type, operating system, language settings, app version, time zone, screen resolution, unique device identifiers, and similar technical data.
Usage Information.
Information regarding how you access and use the Service, including pages viewed, features used, buttons clicked, content viewed, session duration, navigation paths, interactions with packs, games, trades, inventory displays, and similar activity information.
Log and Network Information.
Information such as IP address, approximate location derived from IP, timestamps, referring and exit pages, crash reports, error logs, and other server or diagnostic information.
Cookie and Similar Technology Information.
Information collected through cookies, pixels, SDKs, local storage, and similar technologies used to remember preferences, secure the Service, analyze usage, prevent fraud, and support functionality. Additional information may be provided in any separate cookie notice or cookie policy we make available.
Public Wallet or Blockchain-Related Information.
If you use wallet-related functionality, we may collect wallet addresses, publicly visible transaction data, and other publicly available blockchain-related information associated with your interactions with the Service. Public blockchain data is generally visible to others and not controlled exclusively by Pull Arena.
We may receive information about you from third parties, service providers, partners, public sources, or other users where permitted by law. This information may include:
Login and Authentication Providers.
If you register or sign in using Google, Apple, MetaMask, or any other supported login or wallet provider, we may receive identifiers, authentication information, wallet-related information, and other account data made available by those providers.
Payment, Fraud, and Compliance Providers.
We may receive payment confirmations, transaction statuses, fraud signals, risk scores, dispute information, and verification results from payment processors, fraud-prevention providers, and compliance vendors.
Analytics and Technology Providers.
We may receive usage insights, device data, attribution information, performance data, and other analytics information from service providers that help us understand how the Service is used and how it performs.
Shipping, Fulfillment, Storage, and Service Partners.
We may receive information from logistics providers, fulfillment partners, storage partners, grading partners, authentication partners, or other operational vendors relating to shipment status, address validation, inventory tracking, grading results, handling status, or similar service-related information.
Referral, Promotion, and Attribution Sources.
If you access the Service through a referral, campaign, promotion, affiliate, or similar source, we may receive information associated with that source, such as a referral code, campaign identifier, or attribution data.
Publicly Available Sources.
We may receive information from public records, public blockchain data, sanctions databases, watchlists, or other publicly available or legally accessible sources for compliance, fraud prevention, security, operational, or legal purposes.
Pull Arena may use the information it collects for a variety of business, operational, legal, and security purposes, including the following:
To provide, operate, and maintain the Service. We may use your information to create and manage your account, authenticate logins, support simulation and promotional features, process pack openings, maintain digital inventory records, operate trade features, process Physical Fulfillment requests, and provide other functionality made available through the Service.
To process transactions and account activity. We may use your information to process Arena Gem purchases, manage transaction records, detect failed or reversed payments, review account activity, administer promotional features, and support related account actions and service operations.
To verify identity, eligibility, and compliance. We may use your information to verify your identity, age, location, payment method, source of funds, source of wealth, or eligibility for particular features; to conduct fraud screening and compliance checks; and to satisfy legal, regulatory, risk-management, or security requirements.
To communicate with you. We may use your information to send service-related messages, account notices, verification requests, fulfillment updates, security alerts, support responses, legal notices, policy updates, and other communications relating to your account or the Service.
To improve and personalize the Service. We may use your information to analyze usage trends, troubleshoot issues, improve platform performance, develop new features, personalize user experience, better understand user preferences, test changes, and evaluate how users interact with the Service.
To protect the Service and prevent fraud or abuse. We may use your information to detect, investigate, prevent, and respond to suspected fraud, abuse, unauthorized access, payment disputes, exploit activity, prohibited conduct, security incidents, and other conduct that may harm Pull Arena, users, or third parties.
To support marketing, promotions, and measurement. Where permitted by law, we may use your information to send promotional messages, administer promotions or referral features, measure campaign effectiveness, perform attribution analysis, and better understand the reach and performance of marketing efforts. Where required by law, we will rely on consent for certain marketing activities.
To comply with legal obligations and protect rights. We may use your information to comply with applicable law, regulation, court order, subpoena, governmental request, tax obligation, sanctions screening requirement, dispute process, or other legal obligation, and to enforce our Terms, policies, and other agreements.
Where applicable data protection law requires a legal basis for processing, Pull Arena may process personal information on one or more of the following grounds:
Performance of a contract. We may process information as necessary to provide the Service, administer your account, process transactions, and perform our obligations to you.
Legitimate interests. We may process information where reasonably necessary for our legitimate interests, including improving the Service, maintaining security, preventing fraud, enforcing our Terms, conducting analytics, and operating our business, except where those interests are overridden by your rights under applicable law.
Consent. We may process information based on your consent where required by law, including for certain marketing, cookie, or similar activities. Where processing is based on consent, you may withdraw that consent as permitted by law.
Legal obligation. We may process information where necessary to comply with applicable legal or regulatory obligations.
Pull Arena does not sell your personal information for money. Pull Arena may, however, share personal information with service providers, business partners, professional advisors, authorities, and other third parties where reasonably necessary to operate the Service, comply with law, protect the Service, or carry out the purposes described in this Privacy Policy.
Pull Arena may share personal information with third-party vendors, contractors, processors, and service providers that assist in operating, securing, supporting, and improving the Service. Depending on the services involved, these recipients may process information such as account identifiers, email address, device and usage data, wallet information, transaction records, shipping details, communications, verification materials, or other information reasonably necessary for the relevant service.
These service providers and partners may include providers that support:
Pull Arena may permit such service providers to access personal information only as reasonably necessary to perform services on Pull Arena's behalf, subject to contractual, legal, or operational safeguards that Pull Arena considers appropriate.
Pull Arena may share information with analytics providers, attribution partners, and similar service providers to better understand how users interact with the Service, improve performance, measure campaign effectiveness, detect issues, and evaluate feature usage.
This may include information such as device information, browser information, IP address, usage events, pages viewed, session activity, referral data, and similar online activity information. Where Pull Arena uses session replay, event analytics, or similar tools, Pull Arena may take steps intended to limit capture of certain sensitive fields, but cannot guarantee that all information will be excluded in all circumstances.
Where required by applicable law, Pull Arena will rely on consent before using certain analytics, advertising, or similar tracking technologies.
Where permitted by applicable law, Pull Arena may share limited information with advertising, attribution, and marketing partners to support campaign measurement, audience analysis, conversion tracking, and related promotional activities.
Depending on the context, this may include device identifiers, cookie or pixel data, online identifiers, page events, referral information, hashed identifiers, and similar data used to understand whether marketing activity is effective. Pull Arena does not represent that any particular marketing or advertising provider will always be used, and may add, remove, or change such providers from time to time.
Pull Arena may disclose personal information where Pull Arena believes disclosure is reasonably necessary or appropriate to:
Pull Arena may disclose or transfer personal information in connection with an actual or proposed merger, acquisition, financing, due diligence review, reorganization, restructuring, sale of assets, business transition, bankruptcy, receivership, or similar corporate transaction. In such a case, personal information may be disclosed to counterparties, advisors, lenders, investors, purchasers, or successor entities, subject to applicable law.
Pull Arena may disclose personal information to third parties where you request, direct, authorize, or consent to the disclosure.
Certain information associated with wallet-connected, blockchain-enabled, or publicly viewable features may be public by design. For example, public wallet addresses, public transaction history, token transfers, or similar blockchain records may be visible on public networks or third-party blockchain explorers. Pull Arena does not control, and is not responsible for, how third parties access, use, or retain publicly available blockchain information.
Pull Arena may use cookies, pixels, tags, local storage, software development kits, session replay tools, and similar technologies to collect information about how you access and use the Service. These technologies help Pull Arena operate the Service, remember user settings, understand usage patterns, improve performance, measure the effectiveness of features or promotions, support security functions, and maintain the overall functionality of the platform.
The technologies Pull Arena may use generally fall into the following categories:
Essential technologies. These may be used to enable core functionality such as account access, authentication, session management, security, fraud prevention, payment flow support, and other features necessary for the Service to function properly.
Analytics and performance technologies. These may be used to understand how users interact with the Service, diagnose technical problems, measure performance, evaluate feature usage, and improve the design and reliability of the Service.
Advertising, attribution, and marketing technologies. Where permitted by applicable law, these may be used to measure campaign effectiveness, understand referrals and conversions, support promotional efforts, and help Pull Arena better understand how users discover and interact with the Service.
Preference and functionality technologies. These may be used to remember settings, maintain preferences, or improve convenience and personalization when using the Service.
You may be able to control certain cookies or similar technologies through your browser settings, device settings, cookie banner, consent manager, or other tools made available by Pull Arena or your device or browser provider. Please note that disabling certain technologies may affect the availability, functionality, or performance of some parts of the Service.
Where required by applicable law, Pull Arena will request consent before using non-essential cookies or similar tracking technologies. Pull Arena may update its use of cookies and similar technologies from time to time, and may provide additional details in a separate Cookie Policy or cookie notice made available through the Service.
Pull Arena retains personal information for as long as reasonably necessary to operate the Service, provide requested features, comply with legal or regulatory obligations, resolve disputes, enforce agreements, protect the integrity of the Service, and maintain appropriate business and security records.
The length of time Pull Arena retains information depends on the type of information involved, the purpose for which it was collected, the sensitivity of the information, whether the information is needed for fraud prevention or security purposes, and whether Pull Arena is subject to any legal, tax, accounting, contractual, or compliance-related retention requirements.
In general, Pull Arena may retain personal information for the following types of periods:
Account and profile information. Pull Arena may retain account-related information for as long as your account remains active and for a reasonable period thereafter where necessary for recordkeeping, compliance, dispute resolution, enforcement, fraud prevention, security, or other legitimate business purposes.
Transaction, operational, and fulfillment records. Pull Arena may retain records relating to purchases, promotional activity, pack openings, gameplay activity, trade activity, fulfillment activity, shipping, payment issues, chargebacks, compliance checks, and related operational matters for as long as reasonably necessary and, where applicable, for any period required by law, regulation, accounting rules, tax rules, or internal compliance obligations.
Communications and support records. Pull Arena may retain communications with customer support, legal notices, complaints, and similar correspondence for as long as reasonably necessary to respond to the matter, improve support operations, maintain business records, enforce rights, or comply with legal obligations.
Verification and compliance information. Where Pull Arena collects identity verification, age verification, location verification, source-of-funds, source-of-wealth, or other compliance-related information, Pull Arena may retain such information for as long as reasonably necessary to satisfy legal, regulatory, fraud-prevention, audit, dispute-resolution, or enforcement requirements.
Analytics, technical, and device information. Pull Arena may retain analytics data, usage data, device information, log records, error reports, and similar technical information for as long as reasonably necessary to maintain security, troubleshoot problems, improve the Service, prevent abuse, and support internal analytics and reporting. In some cases, Pull Arena may retain aggregated, de-identified, or anonymized data for longer periods or indefinitely where permitted by law.
Marketing and cookie-related information. Pull Arena may retain marketing, attribution, and cookie-related information for the period described in applicable cookie settings, consent tools, internal retention rules, or separate cookie disclosures, subject to applicable law.
Pull Arena may also retain personal information for longer periods where necessary to establish, exercise, or defend legal claims, respond to lawful requests, detect or prevent fraud or misuse, comply with court orders or legal process, or satisfy other legal or compliance requirements.
When Pull Arena determines that personal information is no longer reasonably necessary for the purposes for which it was collected and no longer needs to be retained under applicable law or legitimate business needs, Pull Arena may delete, de-identify, anonymize, aggregate, or otherwise dispose of that information in accordance with its retention practices.
Please note that certain information may remain available in backups for a limited period of time, and certain information associated with public blockchain activity, public wallet addresses, or other publicly accessible systems may be permanent or not capable of being modified or deleted by Pull Arena.
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy and data protection laws. Pull Arena may honor such rights to the extent required by applicable law and subject to applicable exceptions, limitations, verification requirements, and legal obligations.
Depending on your jurisdiction, and subject to applicable law, you may have the right to request one or more of the following:
Access. You may have the right to request confirmation of whether Pull Arena processes your personal information and, where applicable, to request access to certain personal information Pull Arena holds about you.
Correction. You may have the right to request correction of inaccurate personal information or completion of incomplete personal information, subject to appropriate verification.
Deletion. You may have the right to request deletion of certain personal information, subject to exceptions that may allow or require Pull Arena to retain information for legal, compliance, security, fraud-prevention, dispute-resolution, contractual, or other legitimate business purposes.
Restriction or limitation of processing. In some jurisdictions, you may have the right to request that Pull Arena restrict or limit certain processing of your personal information.
Data portability. In some jurisdictions, you may have the right to request a copy of certain personal information in a structured, commonly used, and machine-readable format, where technically feasible and legally required.
Objection. In some jurisdictions, you may have the right to object to certain processing, including processing based on legitimate interests or processing for direct marketing purposes.
Withdrawal of consent. Where Pull Arena relies on your consent to process personal information, you may have the right to withdraw that consent, subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
Opt-out rights. Depending on your jurisdiction, you may have the right to opt out of certain uses of personal information, including certain targeted advertising, profiling, analytics, or similar activities, to the extent required by applicable law.
Non-discrimination. Pull Arena will not unlawfully discriminate against you for exercising privacy rights provided under applicable law.
These rights are not absolute. Pull Arena may decline or limit a request where permitted by law, including where the request cannot be verified, where an exception applies, where compliance would interfere with legal obligations, fraud prevention, security measures, contractual obligations, dispute resolution, or where the relevant information is not within Pull Arena's control.
Please also note that certain information may not be capable of deletion or modification, including information reflected in public blockchain records, public wallet activity, or other records that are inherently public, immutable, or controlled by third parties rather than Pull Arena.
To exercise an applicable privacy right, you may contact Pull Arena using the contact information provided in this Privacy Policy. Pull Arena may require you to provide information reasonably necessary to verify your identity, confirm your authority, and understand the scope of your request before taking action.
Pull Arena may deny a request where it cannot verify your identity or authority, where the request is excessive or not legally required, or where an exception applies under applicable law.
Where permitted by applicable law, you may also designate an authorized agent to submit a request on your behalf. If you do so, Pull Arena may require proof of the agent's authority and may also require you to verify your identity directly.
Pull Arena will respond to verifiable requests within the timeframe required by applicable law, subject to any permitted extensions.
If you are located in a jurisdiction that grants additional privacy rights, Pull Arena may provide those rights to the extent required by applicable law. Nothing in this Privacy Policy is intended to limit any non-waivable rights you may have under applicable data protection or consumer privacy law.
Pull Arena may use automated tools, models, rules, or similar systems to support parts of the Service, including for security, fraud prevention, account protection, compliance screening, payment risk review, eligibility checks, customer support triage, content or behavior monitoring, analytics, and operational decision-making.
For example, Pull Arena may use automated or partially automated processes to:
Pull Arena may combine automated tools with manual review, and may use third-party service providers to assist with these functions. Pull Arena does not guarantee that any automated system will be error-free, complete, or available at all times.
Where applicable law grants you rights regarding solely automated decision-making or profiling, Pull Arena will honor those rights to the extent required by law. If you believe that a decision affecting your account was made in error and would like Pull Arena to review it, you may contact Pull Arena using the contact information provided in this Privacy Policy. Pull Arena may request additional information to verify your identity and evaluate the request.
Pull Arena is based in the United States and may use service providers, infrastructure, systems, or partners located in the United States and other jurisdictions. As a result, your personal information may be accessed, transferred to, stored in, or processed in countries other than the country, state, province, or region where you live.
Those jurisdictions may have privacy or data protection laws that differ from those in your home jurisdiction and may, in some cases, provide a different level of protection than the laws where you reside.
Where required by applicable law, Pull Arena will take steps intended to provide appropriate safeguards for international transfers of personal information. Depending on the circumstances, those safeguards may include contractual protections, data processing terms, standard contractual clauses, internal policies, consent where permitted, or other lawful transfer mechanisms recognized under applicable law.
By accessing or using the Service, you understand that your personal information may be transferred to and processed in the United States and other jurisdictions where Pull Arena or its service providers operate.
If you are located in a jurisdiction that provides specific rights or protections regarding international data transfers, you may contact Pull Arena using the contact information provided in this Privacy Policy for additional information about the safeguards Pull Arena may use, where required by applicable law.
The Service is not directed to, and Pull Arena does not intend for the Service to be used by, anyone under the age of eighteen (18), or any higher age required by applicable law in the user's jurisdiction.
Pull Arena does not knowingly collect personal information from children or permit individuals who do not meet the applicable age requirement to use the Service. If Pull Arena becomes aware that personal information has been collected from a person who does not meet the required age threshold, Pull Arena may take steps to delete that information, suspend or terminate the related account, and take any other action Pull Arena considers appropriate or required by law.
If you believe that a minor may have provided personal information to Pull Arena or used the Service in violation of this Privacy Policy or the Terms of Service, you may contact Pull Arena using the contact information provided in this Privacy Policy.
Pull Arena uses commercially reasonable administrative, technical, physical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include, where appropriate, access controls, authentication measures, monitoring tools, internal permission controls, encryption in transit, fraud-prevention systems, security reviews, vendor management practices, and other safeguards Pull Arena considers appropriate in light of the nature of the information and the Service.
Despite these efforts, no website, application, platform, network, storage system, transmission method, or security measure is completely secure. As a result, Pull Arena cannot guarantee absolute security of any information.
You are also responsible for helping protect your information. You should use strong credentials, protect your devices, safeguard wallet access and recovery methods, avoid sharing account access, and notify Pull Arena promptly if you believe your account, wallet, or personal information may have been compromised.
If Pull Arena becomes aware of a security incident affecting personal information, Pull Arena may investigate, contain, remediate, and provide any notices that Pull Arena determines are appropriate or that are required by applicable law.
If Pull Arena becomes aware of a security incident or personal data breach affecting personal information, Pull Arena may investigate the incident, take steps to contain and remediate it, assess its scope and impact, document relevant facts, and provide any notices that Pull Arena determines are appropriate or that are required by applicable law.
Where applicable law requires notification to regulators, supervisory authorities, affected individuals, or other parties, Pull Arena may provide such notice within the time period and in the manner required by applicable law, taking into account the nature of the incident, the information involved, the jurisdictions affected, and the legal obligations that apply.
Any notification provided by Pull Arena may include, where appropriate and available at the time, a description of the incident, the categories of information involved, the likely impact, steps Pull Arena has taken or may take in response, and measures affected individuals may consider taking to protect themselves.
Pull Arena may provide notifications by email, account notification, website notice, postal mail, or any other method Pull Arena determines is appropriate or that is permitted or required by applicable law.
Pull Arena may update or modify this Privacy Policy from time to time to reflect changes in the Service, business practices, technologies, legal requirements, operational needs, or other factors.
When Pull Arena updates this Privacy Policy, Pull Arena may revise the effective date or "last updated" date and may provide additional notice through the Service, by email, or by another method where Pull Arena determines such notice is appropriate or where notice is required by applicable law.
Your continued access to or use of the Service after an updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy to the extent permitted by applicable law. Where applicable law requires additional notice or consent for particular changes, Pull Arena will provide that notice or seek that consent in the manner required by law.
If you have questions, concerns, or requests regarding this Privacy Policy or Pull Arena's privacy practices, you may contact Pull Arena at:
KLSoEul LLC
5511 Church Street
Morton Grove, IL 60053
United States
Privacy and data requests: support@pullarena.com
If applicable law gives you the right to contact a supervisory authority, regulator, or other data protection authority, you may also do so.
For privacy-specific requests, Pull Arena may ask you to provide information reasonably necessary to verify your identity, confirm your authority, and process your request.